2/312 Armagh St Christchurch Central Christchurch 8011 New Zealand


Terms and conditions

Our quote (if a quote is provided to you), the confirmation form and these terms apply to the relocation services we provide to you. You will be bound by these terms on acceptance of our hourly rate or our quote as set out in the confirmation form.

1. Application

1.1. This contract is made between Rapid Movers (“the Company”) and any of its customers (“the Customer”). All business undertaken by the Company, including the provision of any, advice, information or other service is undertaken upon and subject to these terms and conditions.

1.2. In these terms and conditions singular words shall include plural and vice versa, the word “person” shall include corporations, the expression “the contract”” shall mean between the Company and the Customer including these conditions, and where there is more than one customer, they shall be bound jointly and severally under these terms and conditions.

1.3. The Customer is deemed to have accepted these terms and conditions upon confirming their booking for services with the Company.

2. Dangerous Goods

2.1 The Company will not transport or store any flammable or dangerous goods or substances including but not limited to, petrol, LPG, oils and paints, and garden poisons.

3. Company’s Rights and Obligations

3.1. The Company accepts goods for carriage only upon these terms and conditions.

3.2. If you have packed the goods for transport and we believe that any of the goods have not been adequately packed, we may either request that you re-pack the goods, we can pack the goods to an acceptable standard and charge you for the additional costs or we can refuse to transport the goods.

3.3. If we do agree to remove such goods, the goods will be removed “at owners risk”, unless otherwise expressly stated in the Quote.

3.4. Pursuant to section 293(1) of the Contract and Commercial Law Act 2017 the Company may in its absolute discretion refuse to accept for carriage of goods or any class of goods and shall not be obliged to give any reasons for such refusal.

3.5. In case of insured goods being damaged or lost, you agree to lodge a written notice with us within 48 hours of receipt of the Consignment notifying us of any damage to the Consignment. Claims are subject to any terms and conditions of the cover taken.

4. Your Responsibilities

4.1.Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.

4.2. Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be, present.

4.3. Prepare adequately and stabilized all appliances or electronic equipment prior to their removal.

4.4. Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.

4.5. Provide us with a contact address for correspondence during removal transit and/or storage of Consignment.


5.1. Any notice or other communication may be given to or served upon the Customer by ordinary pre-paid post addressed to the Customer at its last address known to the Company and will be deemed to have been received by the Customer after the third working day on which it was posted.

5.2. Notices may also be sent by way of email and shall be deemed to have been received by the Customer on the same day the email was transmitted.

6. Entire Agreement

6.1. The terms and conditions set out in this document shall prevail over the terms and conditions set out in any document purported to have a contractual effect used by the Customer, the owner or any other person having an interest in the goods. However, where provision of the Consumer Guarantees Act 1993 apply, these terms and conditions will be subject to the provisions of the Act.

6.2. The terms and conditions set out in this document constitute the entire agreement between the parties and supersede and extinguish all earlier negotiations, representations, understandings and agreements whether oral or in writing between the parties.

7. Disputes and Governing Law

7.1. All disputes arising under these terms and conditions shall be submitted to mediation before commencing any proceeding.

7.2. The Company shall be under no liability whatsoever to the Customer unless written notice of loss of or damage of goods is given to the Company within 3 calendar days of the date of completion or the date on which completion was meant to occur. Any action against the Company shall be absolutely barred unless notice is given to the Company in accordance with the terms above and any proceedings are issued and served within six months of the completion date or the date on which completion was meant to occur. Section 278 of the Contract and Commercial Law Act 2017 shall be of no application.

7.3. The terms and conditions shall be interpreted according to the laws of New Zealand and the parties hereby submit to the exclusive jurisdiction of the New Zealand Courts.

7.4. These terms and conditions shall in no way vary the Company’s rights under any statutory exception, exemption, limitation, or other protection.


These goods are to be carried at owner’s risk. This means that the carrier will pay no compensation if the goods are lost or damaged, unless the carrier intentionally loses or damages them.​