2/312 Armagh St Christchurch Central Christchurch 8011 New Zealand


Terms and conditions

Our quote (if a quote is provided to you), the confirmation form and these terms apply to the relocation services we provide to you. You will be bound by these terms on acceptance of our hourly rate or our quote as set out in the confirmation form.


1.1. This contract is made between Rapid Movers (“the Company”) and any of its customers (“the Customer”). All business undertaken by the Company, including the provision of any, advice, information or other service is undertaken upon and subject to these terms and conditions.

1.2. In these terms and conditions singular words shall include plural and vice versa, the word “person” shall include corporations, the expression “the contract”” shall mean between the Company and the Customer including these conditions, and where there is more than one customer, they shall be bound jointly and severally under these terms and conditions.

1.3. The Customer is deemed to have accepted these terms and conditions upon confirming their booking for services with the Company.


2.1 The Company will not transport or store any flammable or dangerous goods or substances including but not limited to, petrol, LPG, oils and paints, and garden poisons.


3.1 You agree to pay the charges set out in the Quote in full prior to shipment or removal of the Consignment, unless otherwise agreed in writing by both of us.

3.2 All documentation detailed in the Booking Confirmation which is relevant to the Services and Consignment will be accurately completed by you prior to the uplift of the Consignment.

3.3 A service proposal is not binding on the Contractor unless acceptance in writing is received from the Customer within 28 days of the date shown on the service proposal.

3.4 Our costs change because of currency fluctuations or changes in taxation or freight charges beyond our control.

3.5 The Services are carried out on a Saturday, Sunday, or Public Holiday or outside normal working hours (07.00-18.00hrs) at your request.

4. Company’s Rights and Obligations

4.1. The Company accepts goods for carriage only upon these terms and conditions.

4.2. If you have packed the goods for transport and we believe that any of the goods have not been adequately packed, we may either request that you re-pack the goods, we can pack the goods to an acceptable standard and charge you for the additional costs or we can refuse to transport the goods.

4.3. If we do agree to remove such goods, the goods will be removed “at owners’ risk”, unless otherwise expressly stated in the Quote.

4.4. Pursuant to section 293(1) of the Contract and Commercial Law Act 2017 the Company may in its absolute discretion refuse to accept for carriage of goods or any class of goods and shall not be obliged to give any reasons for such refusal.

4.5. In case of insured goods being damaged or lost, you agree to lodge a written notice with us within 48 hours of receipt of the Consignment notifying us of any damage to the Consignment. Claims are subject to any terms and conditions of the cover taken.


We shall have a right to withhold and/or ultimate dispose of some or all of the goods in the Consignment until you have paid all our charges and any other payments due under the Booking Confirmation. These include any charges that we have paid on your behalf. While we hold the goods you will be liable to pay all storage charges and other costs incurred by our withholding your goods and these terms and conditions shall continue to apply


6.1. Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.

6.2. Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be, present.

6.3. Prepare adequately and stabilized all appliances or electronic equipment prior to their removal.

6.4. Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.

6.5. Provide us with a contact address for correspondence during removal transit and/or storage of Consignment.


7.1. Any notice or other communication may be given to or served upon the Customer by ordinary pre-paid post addressed to the Customer at its last address known to the Company and will be deemed to have been received by the Customer after the third working day on which it was posted.

7.2. Notices may also be sent by way of email and shall be deemed to have been received by the Customer on the same day the email was transmitted.


8.1. All goods are carried solely at “Owners Risk” as defined under the contract and Commercial law Act 2017 Section 250. Subsection (1) a. These goods are to be carried at the owner’s risk. Therefore, the carrier will pay no compensation if goods are lost/damaged unless the carrier intentionally loses or damages them. We can tailor full transit insurance for both household and commercial movers from New Zealand’s leading transit insurance providers. In addition, we provide Cover for Public Liability.

8.2. Our team provides the utmost care and attention to your property. However, there remains a risk of scruffs to internal walls and stairwells, especially with the larger furniture and whiteware items. As this risk is very low, all work carried at either loading or unloading site will be carried out at “Owners Risk” and is un-insurable.

8.3. Damage caused by our vehicles to driveways, public footpaths, underground pipelines, cables, sewerage, and similar underground installations, and overhanging power or telephone lines are un-insurable. Should our staff be instructed by the Owner, Consignor, Consignee or Shipper, or any person acting on their behalf to drive any of our vehicles across an area where such damage is likely to occur, compliance with such instructions will not in any way involve the Company or its Insurers in responsibility for any subsequent damage which may be sustained. Such responsibility will rest solely in the hands of the Owner, Consignor, Consignee, or Shipper.

8.4. All bookings are carried out on a “best-effort” basis. We aim to make it on time for every booking. However, we sometimes inevitably run delays. But our team will not be held liable for personal or business losses arising from such delays in any way.


9.1. The terms and conditions set out in this document shall prevail over the terms and conditions set out in any document purported to have a contractual effect used by the Customer, the owner or any other person having an interest in the goods. However, where provision of the Consumer Guarantees Act 1993 applies, these terms and conditions will be subject to the provisions of the Act.

9.2. The terms and conditions set out in this document constitute the entire agreement between the parties and supersede and extinguish all earlier negotiations, representations, understandings and agreements whether oral or in writing between the parties.


10.1. All disputes arising under these terms and conditions shall be submitted to mediation before commencing any proceeding.

10.2. The Company shall be under no liability whatsoever to the Customer unless written notice of loss of or damage of goods is given to the Company within 3 calendar days of the date of completion or the date on which completion was meant to occur. Any action against the Company shall be absolutely barred unless notice is given to the Company in accordance with the terms above and any proceedings are issued and served within six months of the completion date or the date on which completion was meant to occur. Section 278 of the Contract and Commercial Law Act 2017 shall be of no application.

10.3. The terms and conditions shall be interpreted according to the laws of New Zealand and the parties hereby submit to the exclusive jurisdiction of the New Zealand Courts.

10.4. These terms and conditions shall in no way vary the Company’s rights under any statutory exception, exemption, limitation, or other protection.


 11.1. We reserve the right to sub-contract some or all of the Services.

11.2. If we sub-contract, then these conditions will still apply.


12.1. Payment is required immediately upon completion (unless alternative payment arrangements have been made and agreed to by the Company in writing with the Customer prior to the move) via Eftpos or verified bank transfer.

  • If goods are to be delivered to a building, then they are to be delivered to the ground floor otherwise an extra charge may be made by the Company.

12.3. The Company’s usual business hours are Monday to Friday 7:30am to 6:30pm. Additional charges may be made at the discretion of the Company if the Company is required to provide its services outside these hours. 

12.4. In the event that the Customer defaults on payment, the Company reserves the right to Suspend any services until the outstanding amount is paid in full and use personal information, as defined in the Privacy Act 2020, but only to the extent necessary to take any action to recover payment of the Company fees and/or disbursements.


If payment of our charges relating to your goods is in arrears, and on giving you one months’ notice, we are entitled to require you to remove your goods from custody and pay all money due to us. If you fail to pay all outstanding amounts due to u, we may sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to your account and any eventual surplus will be paid to you without interest. If the full amount due is not received, we may seek to recover the balance from you.


14.1 We have the right to choose the method and route by which to carry out the Services.

14.2 Unless it has been specifically agreed in our Quote, or otherwise in writing, other space/volume/capacity on our vehicles and/or the container with your Consignment may be utilized for consignments of other customers.


Cancellation fee of $149 will be charged if the booking is cancelled less than 7 working days before pick up.